How to trade in your old devices for Amazon gift cards

Amazon sign in the sun

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The days are slowly getting longer. Your mind may soon turn to spring cleaning and that junk drawer (or two) you’ve been avoiding. Here’s a simple way to jumpstart your annual decluttering and get paid for it. 

Amazon’s Trade-in Program enables you to quickly convert your old, unwanted tech into Amazon gift cards and discounts. 

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Unless you have someone to pass them on to, or you’re saving them as memorabilia — or in hopes that something will spike in extrinsic value — you’re better off trading in those dust-collecting electronics while earning some money back in return. 

It’s a satisfying, hassle-free way to get rid of old electronics — and clutter — at no cost to you. 

How to use Amazon’s Trade-In Program

Let me set things straight: There are plenty of other trade-in services out there, many of which will may yield higher rates of return and accept a greater variety of products and brands than Amazon’s. But the advantages of using Amazon’s program are the hassle-free shipping process, in-store discounts, and electronic gift cards that process directly into your account.

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If that sounds good to you, here’s a step-by-step walkthrough of the service. 

Amazon Trade In Program Kindle Search

Screenshot by June Wan/ZDNET

Once you’ve selected your item to trade in, a qualifying questionnaire will appear for you to complete. 

The questions revolve around the condition and status of your trade-in item, including whether or not it’s cracked or damaged, whether it can hold a charge, and more depending on the type of device. Your answers will be evaluated during the inspection process, so you’ll want to be as honest and accurate as possible. 

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If there is an inaccuracy detected, you can choose between taking a lower estimated trade-in value for the electronic or having Amazon send it back to your shipping address. The latter is typically not offered with trade-in programs, so it’s good to see. 

Amazon trade in program questionnaire

Screenshot by June Wan/ZDNET

Once you’ve completed the questionnaire, you’ll be provided with a UPS shipping label to pack and deliver your item(s). The prepaid label comes at no cost — for you, at least — and you’ll have 45 days to ship the package out to Amazon. Make sure you’re using the provided label and not your own as the tracking information is designated for your specific trade-in.  

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Tip: If you’re shipping out a smartphone, tablet, or device that contains personal information, ensure that it’s factory-reset and wiped out clean before handing it off. Also, record and take pictures of its condition. This helps in the event of shipping damage or if Amazon claims that what you described was inaccurate.

Once the package is shipped and received, Amazon says it will take 10 days, at most, to evaluate the item or items and process the trade-in offer — whether that’s in the form of an Amazon gift card or a discount on select products. If there are any issues, you can visit the Trade-In page for more information or contact an online representative for assistance.


How long will it take to receive my trade-in credit? 

According to Amazon’s Trade-In Program website, you should receive your trade-in credit within 10 days after your items arrive at the sorting facility. 

What condition do my items need to be in? 

Amazon’s Trade-In Program accepts items that range from non-functional to good condition. Depending on how damaged or pristine the electronic is, you’ll receive less or more credit in return. 

How long do I have to ship my device?  

You have 45 days after the prepaid shipping label is provided to ship your device or devices. The best action is to drop off the shipment at a local UPS store and ask for a drop-off receipt to confirm its delivery.

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